What I’ve Been Reading: The One Minute Manager
Written by Ken Blanchard and Spencer Johnson and published in 1982, The One Minute Manager should be a textbook for leadership courses. It’s short, simple, and focused on three key components to being a successful leader. My takeaways from the book included:
Make sure people know what is expected of them:
1 minute goals – 1 page, less than 250 words. Tells employees exactly what is expected of them, the expected outcomes. Allows the question “take a minute, look at your goals, look at your performance, see if your behaviors match your goals.”
Be sure to appreciate people when they are doing well:
1 minute praisings – tell people up front what you expect. Tell people specifically what they did well. Tell them how that makes you feel, and how it helps the organization, then give some time for silence so they can “feel” how you are feeling. Encourage them to do more of the same, give a handshake and move on.
When people fall short of expectations, address it and move on:
1 minute reprimands – reprimand people immediately, be specific on what they did wrong, or what they failed to do. Tell people how you feel about what they did wrong and allow some silence for them to “feel” it as well. Give them a handshake or make contact and reaffirm that you appreciate them, just not this performance. Affirm their value. Realize that once this reprimand is over, it’s over.
Quote from the book:
“The best minute I spend is the one I invest in people.”
People who seem unmotivated at work don’t know what the goals of the organization are. Don’t know what “winning” looks like.